Valid for travel: NOW – 13 December 2024; 01 February – 04 April 2025; 27 April – 30 June 2025

Valid for travel ex Sydney or Melbourne;

• Add from $100 per person for travel:14 – 19 December 2024; 20 – 31 January 2025; 05 – 15 April 2025

Valid for travel ex Adelaide;

• Add from $150 per person for travel:14 – 19 December 2024; 20 – 31 January 2025; 05 – 15 April 2025

Valid for travel ex Perth;

• Add from $50 per person for travel:14 – 19 December 2024; 20 – 31 January 2025; 05 – 15 April 2025

Blockout dates: 20 December 2024 – 19 January 2025; 16 – 26 April 2025

Price based on departing from Sydney

Extra charges apply for:

• Melbourne ($50pp)
• Adelaide ($150pp)
• Perth ($550pp)

Based on Deluxe Kingview room

Upgrade to Deluxe Twin from $50 per personview room

Upgrade to Deluxe King Ocean View from $50 per personview room

Upgrade to Deluxe Twin Ocean View from $100 per personview room

Upgrade to Deluxe Family Room from $130 per personview room

If I want to travel on a particular date but am not ready to provide full payment yet, can the booking be held for me until I am ready to pay in full?
Unfortunately, due to limited availability and high demand for these exclusive packages, we are unable to hold any bookings without payment.

What is included in the deal?
All inclusions and exclusive bonuses for the deal can be located under the ‘Package’ section.

How many people can sleep in a room?
All room types generally cater for up to 2 adults. Extra beds may be available on request*.

*Fees, terms & conditions apply, please refer to resort information.

How do I make a booking once I have purchased a Global Escapes voucher?
Customers will need to contact the Global Escapes team. When you contact us to make your booking, we will endeavour to book and confirm all components of your package within 72 hours of receiving your booking details. Should we not be able to confirm any component, we will contact you with an alternative within 72 hours. For further details regarding the booking process please refer to our full Terms & Conditions (use the link at the bottom of this page).

Can I cancel or make changes to my booking?

You can cancel or amend your booking at any time by contacting our Customer Service Team.  Travel service providers are entitled to impose charges for cancellations or amendments, which can be up to 100% of the amount paid to them for the relevant service, regardless of whether travel has commenced.  When you amend your booking a $110 per person fee will be charged, together with any additional amendment fees applied by the service providers.  When you cancel your Land Packaged booking a $150pp fee will apply to domestic bookings and a $400pp fee will apply to international bookings, together with any additional cancellation fees applied by the service providers.  For Cruise and Tour packaged bookings a cancellation fee of $550 per person applies.  Once/if we receive a refund from the travel service providers, we will pass that refund onto you less the fees indicated.  Any bookings cancelled by the supplier due to the Australian (Federal or State) or New Zealand Government Outbound/Inbound International or Domestic Travel Restrictions or Quarantine Mandates, a fee free amendment, or full refund, will be offered. If flights are cancelled by the airline due to COVID-19, your booking will be subject to the applicable airline policy effective at the time of cancellation, which may only offer the option of a travel credit for the cancelled booking.

If your booking is not affected by the Australian (Federal or State) or New Zealand Government Outbound/Inbound International or Domestic Travel Restrictions or Quarantine Mandates and you decide to cancel or modify your booking, cancellation or amendment fees apply as per standard terms and conditions.

Can I purchase travel insurance through Global Escapes?
Yes you can purchase travel insurance. Please call 1300 881 433. The Australian Government advises that all travellers obtain travel insurance prior to travel. The insurance should cover loss of deposit and other monies through cancellation, loss or damage to personal baggage and loss of money, medical expenses, additional expenses to cover hotel accommodation and repatriation costs to Australia should any services need to be extended or curtailed due to illness or other insurable risks. Our reservations team can provide you with general information about travel insurance at the time of booking. If you do not require travel insurance, you agree to provide written acknowledgement that a recommendation to obtain travel insurance has been made to you by us.

How do I check room availability at the resort?
You can check room availability  by clicking the ‘Book Now’ button. This has live, up-to-date availability. Simply select a date in the calendar above the availability grid. For airfare availability, please contact Global Escapes on 1300 881 433.

If I want to travel on a particular date but haven’t purchased a Global Escapes voucher, can the booking/room be held for me until I have purchased the voucher?
No. Bookings/rooms cannot be held without voucher purchase.

What is the promotion availability?
Your booking is subject to the availability of the actual rooms provided by the resort for the Global Escapes promotion. This allocation of rooms is well in excess of the rooms required to satisfy the offer, however, not all rooms available at the resort on any given day will be available to guests participating in the promotion offer. Please note that booking available rooms is on a First Come First Served basis.

Can I contact the resort directly to make a booking/redeem my voucher or check availability?
No. Bookings/voucher redemptions and availability checks must be made through Global Escapes.

I haven’t received my Global Escapes voucher yet. What do I do?
Please call the Global Escapes team on 1300 881 433.

Where can I find full terms and conditions for Global Escapes?
Please click our Terms & Conditions link located at the bottom of this page.

TERMS & CONDITIONS

*Air
Airfares are based on the best available airfare at time of publication and are subject to availability & change. Flights may not be direct or operate daily. Air surcharges apply during Australian school holidays and other peak travel periods. Applicable charges will apply for changes. Tickets are non refundable at all times.

*Accommodation
$50 surcharge per room per night applies on Friday and Saturday nights – payable direct to hotel.

Novotel Surfers Paradise is dedicated to enhancing our facilities to improve your experience, with exciting upgrades currently underway, including façade work.

Pool Access:

• Closure Hours: The pool will be closed from 8:00 AM to 4:00 PM on weekdays while work is being conducted on the side of the tower.
• Alternative Pool: During these hours, guests are welcome to enjoy the pool at Mantra Legends, just a short 300m walk from the hotel.
• Our Pool: The pool will reopen daily from 4:00 PM to 10:00 PM on weekdays and is fully open on weekends.

Noise Considerations:

• We’re keeping noise to a minimum, and limiting it to during work hours.

Special Considerations:

• During school holidays (14 December 2024 – 27 January 2025) and special events, there will be no façade work, and the pool will be open without restrictions.
• While the schedule provided is current, dates may change due to weather or other factors. We will promptly notify you of any adjustments.

Thank you for your understanding as we work to enhance our property for your enjoyment.

*Welcome Drink
Welcome drink on arrival for two includes choice of house wine, sparkling wine, beer, soft drink, hot beverage or cocktail of the month.

*Kids Stay & Eat Breakfast Free 
Children 12 years and under sleep free when using existing bedding. Up to 2 children per room eat free breakfast.

*Privileges Dining Card 

• Enjoy up to 25% off (or more) at a variety of popular restaurants & cafes by registering for a free 30 Day digital Dine-Around Privileges Card membership, to unlock tasty savings during your holiday.
• To get the card, please visit https://privileges.cards/your-dine-around-program and enter your Ignite Travel Booking/Reference Number (Eg: IG000000MQ). Make a note of the unique Promo Code (that starts with the letters “”TP”” featured on that same page) for use in the activation process.
• IMPORTANT INFORMATION: Please don’t register your card until a few days before your departure, because the membership will run from the time it’s activated.
• If you have any questions, email office@privileges.cards and, if you want to preview the current offers, please visit www.privileges.cards
• Please ensure you contact the restaurant directly to confirm your booking

*Pricing

Add extra nights from $225pp/pn*

Single Supplement available from $430. Based on Ex Perth in a Deluxe King room. If you would like to know more, please call LINKT on 1300 297 577.

12 months interest free available from $32.54 per week for two people

All prices are a from price, are in Australian Dollars, and are based on per person twin share occupancy unless stated otherwise. Prices are correct at the time of publication, may change without notice, & are subject to availability. Seasonal surcharges & blackout dates may apply depending on date of travel. Restrictions & conditions apply. See website for full terms, conditions & travel dates.

*Savings % is calculated on the maximum discount across all departure points.

*Valued at price is based on the maximum price across all departure points.

Additional fees, including surcharges and visa fees specific to your departure date may apply. Payments made by credit card will incur a surcharge. Advertised price includes any bonus nights. Please ask us for further details or visit our website at https://globalescapes.com.au/terms-conditions/. Global Escapes provides holiday packages offered by Ignite Holidays Pty Ltd & is a subsidiary of Ignite Travel Group. ATAS Accreditation No. A10345.

~Interest Free Approved applicants only. Fees, terms, conditions & minimum finance amount $400 apply, incl $99 Annual Fee charged at the time the first debit is charged to your humm90 Account and annually on the anniversary of that date. When you have met the Interest Free Criteria, the Annual Fee must be paid in full within the Interest Free Period or it will attract interest. If you do not meet the Interest Free Criteria the Annual Fee will attract interest from the date the Annual Fee is debited to your humm90Account Minimum monthly repayment required. Interest (charged at the Expired Promotional Rate) payable on outstanding balances after any Interest Free Period in relation to a Promotional Offer. See humm90.com/au for current interest rates. Only available at humm90 retail partners. Credit provided by humm Cards Pty Ltd ABN 31 099 651 877 Australian Credit Licence number 247415.